How to eliminate the HP Officejet 8620 error mess 69 – Duplex Error? - Technical Support | Technical Support
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13, Mar , 2019

How to eliminate the HP Officejet 8620 error mess 69 – Duplex Error?

Post By : Admin

HP Officejet device is full of features and functionalities. An error occurring in the Officejet device is a common phenomenon and needs to be solved with quick fix troubleshooting. The error mess 69 – Duplex Error is occurring due to the failure of the optional duplexer. This article will provide steps to fix the Officejet error message and dial the helpline number to find an experienced professional for help.

The Duplex Error can be eliminated easily in simple steps. Remove the duplexer and turn the printer off & then on. If the error message still exists, then replace the duplexer. These simple steps will solve the error message instantly, but one can also contact the HP support team to get more advanced assistance.

The error mess 69 – Duplex Error is also caused due to jammed paper. It is important to check the paper jam issue in a more profound manner as paper jams can occur in multiple areas of the printer. Have you tried locating the paper jam issue in one area and unable to locate it? Continue to the next area until the jam is located.

Here are the steps to clear jammed paper from the input tray –

  • Lift up the output tray and then pull the input tray towards you to open it.
  • Press down the buttons on both sides of the input tray and then pull to remove the input tray.
  • Check the gap in the input tray and grasp any jammed paper in the gap with both hands. Pull the paper slowly and firmly towards you to remove it. Check and remove the jammed paper or scrap off the paper.
  • Now put the input tray back into the printer and try to print pages. If the error still persists then check for jammed paper in another area of the printer.

Make sure that the carriage can move freely. Here are the steps to do it –

  • If your printer is not on, then turn on the printer.
  • Open the cartridge access door and wait until the carriage is idle & silent before continuing.
  • Keeping the printer on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the power source or electrical outlet.
  • Check whether or not any paper or objects is left behind in the carriage? If yes, remove the paper or object found.
  • Using the ink cartridge door to reach inside the printer and then manually move the carriage.
  • Remove the loose paper or obstructions found.
  • The carriage should be able to move freely across the width of the printer. Push the carriage firmly to the left side of the printer and then push it to the right side.
  • Close the ink cartridge access door and reconnect the power cord.
  • Now turn on the printer try printing.

Contact HP Officejet support experts for the best helping hand. These experts will be able to provide the best steps to fix an error message. Make full use of expert assistance to get rid of the problems within no time.


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